An Empirical Study of Container Terminal’s Service Attributes
نویسندگان
چکیده
منابع مشابه
An Empirical Study of Container Terminal’s Service Attributes
This paper empirically evaluates container terminal service attributes from shipping lines and shipping agencies’ perspective. Some methods are applied for study, such as Internal-Consistency Reliability, Factor Analysis, Cluster Analysis, Importance-Satisfaction Analysis and analysis of variance. The results suggest that customers perceive reliability of the agreed vessel sailing time to be th...
متن کاملData envelopment analysis in service quality evaluation: an empirical study
Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...
متن کاملYard crane scheduling in port container terminals using genetic algorithm
Yard crane is an important resource in container terminals. Efficient utilization of the yard crane significantly improves the productivity and the profitability of the container terminal. This paper presents a mixed integer programming model for the yard crane scheduling problem with non- interference constraint that is NPHARD in nature. In other words, one of the most important constraints in...
متن کاملCustomer Heterogeneity in Operational E-Service Design Attributes: An Empirical Investigation of Service Quality
This study empirically examines whether heterogeneity in personal customer profiles translates to heterogeneity in the valued operational e-service design attributes. It focuses on a key operational e-service design attribute – web site quality – by investigating whether customers with different profiles (demographics, pattern of use of the service, and pattern of channel use) attach different ...
متن کاملScheduling Single-Load and Multi-Load AGVs in Container Terminals
In this paper, three solutions for scheduling problem of the Single-Load and Multi-Load Automated Guided Vehicles (AGVs) in Container Terminals are proposed. The problem is formulated as Constraint Satisfaction and Optimization. When capacity of the vehicles is one container, the problem is a minimum cost flow model. This model is solved by the highest performance Algorithm, i.e. Network Simple...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Service Science and Management
سال: 2011
ISSN: 1940-9893,1940-9907
DOI: 10.4236/jssm.2011.41013